Shift Leader - Chick-fil-A Melrose Park

Chick-fil-A•Melrose Park, IL

43d•Onsite

About The Position

Leadership is critical to our success at Chick-fil-A Melrose Park. We expect our leaders to serve and care for our Guests and our Team Members. In exchange, we commit to investing in your personal and professional growth. Expectations Work 30+ hours a week minimum Must meet all the expectations of a Team Member Big-picture mindset and be able to make small decisions to push the team towards that vision Must have developed leadership qualities that will aid in leading either zones or the store during peak and non-peak hours, including making key decisions in stressful situations, high communication with the kitchen and different zone leads, and being able to coach team members through various circumstances through high-stress environments. Must have an energy and enthusiasm that motivates the team to complete assigned tasks efficiently.

Requirements

Work 30+ hours a week minimum
Must meet all the expectations of a Team Member
Big-picture mindset and be able to make small decisions to push the team towards that vision
Must have developed leadership qualities that will aid in leading either zones or the store during peak and non-peak hours, including making key decisions in stressful situations, high communication with the kitchen and different zone leads, and being able to coach team members through various circumstances through high-stress environments.
Must have an energy and enthusiasm that motivates the team to complete assigned tasks efficiently.
Management Skills
Decision-making Skills
A Growth Mindset
Maturity
Professionalism
Friendliness
Punctuality
Character
Hustle
A Heart to Serve
Communication Skills
Coachability

Responsibilities

Shepherd the team - Coach and encourage Team Members to foster growth
Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly
Ensure food safety knowledge is foundational learning for all employees.
Maintain a clean, sanitary environment in BOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.
Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed
Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
Lead shifts - You must continually: Anticipate problems, Analyze circumstances, Allocate resources
While you are leading shifts, you are often the direct line of communication to Back Of House (or Front Of House), so you must communicate openly, yet respectfully about specific needs and the best way to meet those needs
Directly impact the culture of your work atmosphere by your every-day actions and attitudes towards other workers and guests
Support other Team Leaders and Directors during shifts
Handling guest complaints
Counting/setting tills, Safe balancing change fund, buying change
Maintaining appropriate labor points throughout shifts, running breaks at appropriate times
Ensuring peak hour readiness
Leading specific zones during shifts
Opening/Closing operations
Delegating tasks for operational excellence
Assessing quality of food and oil throughout the shift
Fulfilling all catering orders