Shift Leader

Wegmans Food Markets • Reston, VA

7d • $20 - $21 • Onsite

About The Position

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you’re an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!
Who is Wegmans Food Markets? At Wegmans, we're all about helping people live healthier, better lives through exceptional food. We are a family-owned, values-based company with one simple promise: every day you get our best. And that starts with you! When you bring your authentic self to Wegmans, you help us live our mission every day. Our warm, friendly, energetic people create the memorable experience that our customers love—turning their grocery store into their happy place. WE are a food market where YOU make the difference. Join us to find the support you need to grow personally, express your individuality, and create change in your community.

Requirements

• 1 or more years of work experience in a customer service environment
• Ability to quickly learn and adapt to new situations
• Computer skills
• Must be 18 years or older

Nice To Haves

• Experience leading a team
• Passion and expertise in relevant products

Responsibilities

• Provide incredible service to customers and engage collaboratively with employees
• Quickly identify and provide solutions or resources to assist customers
• Adhere to and uphold company policies, procedures, and guidelines
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
• Manage employee performance and development by providing resources, training, feedback

Benefits

• Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed