Shift Leader

Baskin-Robbins•River Falls, WI

60d

About The Position

Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. Here in Minnesota be a part of the growing Dunkin' family. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN'. MOVIN' As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin'. CARIN' We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning. Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Requirements

Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
High School diploma or equivalent, preferred
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Able to lift 30to 50LBS
You are 18 years of age (or higher, per applicable law).
You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Nice To Haves

Preferably, you have previous management experience in retail, restaurant, or hospitality.

Responsibilities

Work in a Team Environment
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Maintain Operational Excellence
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Drive Profitability
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards