Shift Leader

Torchy's Tacos Careers • Raleigh, NC

3d • $18 - $20

About The Position

Shift Leader The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide. What We Need As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities. What You’ll Do Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence. Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility. Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift. Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care. Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards. Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards. Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality. Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities. Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists. Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary. Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs. How You’ll Do It Leadership: You will set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment. Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity. Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement. Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience. Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.

Requirements

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Nice To Haves

• Bilingual proficiency.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Responsibilities

• Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Complete and ensure compliance with all health, safety, and regulatory checklists.
• Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Perform other duties or special projects as assigned to meet evolving business needs.

Benefits

• $18.00 - $20.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical , dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off ( PTO ) after 1 year of employment
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed