Shift Leader - Dunkin Donuts

Baskin-Robbins•Charleston, SC

60d

About The Position

Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN'. As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin'. Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timelyfeedback.

Requirements

You are 18 years of age (or higher, per applicable law).
You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
Basic computer skills
Fluent in spoken and written English or the local language in which you serve.

Nice To Haves

Preferably, you have previous management experience in retail, restaurant, or hospitality.
Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitabilitypolicies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, makequick decisions to resolve issues and maintain a positive reputation for the restaurant.
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Monitor employee attendance, punctuality, and adherence to company policies.