Shift Leader

Buffalo Wild Wings•Aurora, CO

29d

About The Position

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Requirements

Basic computer skills
Fluent in spoken and written English or the local language in which you serve.

Nice To Haves

Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Monitor employee attendance, punctuality, and adherence to company policies.