Leader in Training

Chick-fil-A•Canton, OH

27d

About The Position

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution-ensuring smooth shifts, empowered team members, and consistently high guest satisfaction. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Strong communication and team leadership
Operational awareness and multitasking
Decision-making under pressure
Personal accountability and resilience
Guest-first focus
Ability to resolve conflict quickly and gracefully
Timely follow-through
Adaptability and initiative
Enthusiastic and empowering presence
Models grace under pressure
Generous with encouragement and accountability
Truth-driven in correction and coaching
Consistently upholds CFA values and brand standards
Invested in people and process growth

Responsibilities

Execute daily shift plans with clarity, urgency, and team alignment-ensuring all roles are filled and systems are followed.
Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
Model high standards of hospitality, personally engaging with at least 10 guests per shift.
Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.

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