Shift Leader - The Ups Store

The UPS Store • Syosset, NY

10d • $18 - $22

About The Position

The Shift Leader is responsible for
running the shift, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

Requirements

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

Responsibilities

• Lead and manage daily store operations during assigned shifts
• Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

Benefits

• Clear path for growth into Store Manager or Unit Manager roles
• Performance-based incentives and recognition programs
• Structured training and ongoing development
• Team-oriented, fast-paced work environment
• Opportunity to be part of a growing multi-location operation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees