Dunkin Donut Crew Leader
About The Position
Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’. MOVIN’ As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’. CARIN’ We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning. WINNIN’ • Preferably, you have previous management experience in retail, restaurant, or hospitality. • You are 18 years of age (or higher, per applicable law).
Requirements
- Basic computer skills
- Fluent in spoken and written English or the local language in which you serve.
- You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
- You are 18 years of age (or higher, per applicable law).
Nice To Haves
- Previous leadership experience in retail, restaurant or hospitality preferred.
- Preferably, you have previous management experience in retail, restaurant, or hospitality.
Responsibilities
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members
- Complete shift deployment plans for shifts to ensure positions are adequately supported
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
- Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitabilitypolicies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him/her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coach restaurant team members to do the same
- Handle customer complaints, conflicts, and emergencies, makequick decisions to resolve issues and maintain a positive reputation for the restaurant.
- Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
- Monitor employee attendance, punctuality, and adherence to company policies.
Benefits
- Flexible Schedule
- Free Shift Meals
- Best in Class Training & Continuous Learning
- Advancement Opportunities
- Paid Time Off
- 401(k) Retirement Plan
- Medical, Dental and Vision
- Community & Charitable Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
