Shift Leader

Dunkin'•Washington, MN

59d

About The Position

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts, and the first of many franchises was licensed in 1955. Since then, Dunkin' has grown into the world's leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin' sells 52 varieties of donuts, dozens of coffee beverages, and an array of bagels, breakfast sandwiches, and other baked goods. We are a locally owned and operated Dunkin' franchise across New York and Vermont. Our team members enjoy a fast-paced, customer-focused environment and the opportunity to serve our loyal community every day. You are applying for employment with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your employer. Franchisees are independent business owners who establish their own wage and benefit programs. Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We are proud to maintain a safe, drug-free workplace. Join our team and help keep America running with Dunkin'! Family owned and operated for more than 60 years, Donuts of Rutland operates more than 14 Dunkin Donuts franchise restaurants in Vermont and New York. We have more than 240 employees and we're growing. Come join our team!

Requirements

Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Responsibilities

Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards