Shift Leader

Bagel Brands•Brookfield, WI

1d•Onsite

About The Position

The Shift Leader at Caribou Coffee is responsible for the overall leadership and direction of the store, working in partnership with the General Manager or Assistant General Manager. This role ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during their shift. The company's purpose is to create day-making experiences that spark a chain reaction of good, focusing on Team, Guest, and Business. The Shift Leader is expected to embody the company's core values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.

Requirements

At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
Must be at least 18 years of age

Nice To Haves

High school diploma or GED equivalent
A valid driver’s license and reliable transportation

Responsibilities

Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
Thinks strategically about maximizing product sales and waste management
Demonstrates “total store vision” to take ownership of the look and feel of the store
Knowledgeable about the deployment for the day, and the roles and responsibilities associated
Consistently leverages effective communication on the floor during the shift
Sees the needs of the team and guest and addresses situations before they become problematic
Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
Takes ownership not only for the current shift, but also the shift that follows
Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
Trains team on role responsibilities, product knowledge and promotional items
Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
Actively develops Team Members and is in conversations about career and professional growth.
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Takes ownership for their impact on other people and actively manages how they show up
Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
Is resilient under pressure and brings a being of calm in critical moments
Brings joyfulness to leading the team, serving guests and being a community member
Seeks to be of service and create success for others
Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
Takes ownership for, and is eager to, make a positive impact on others
Seeks to create an inclusive and inspiring culture on every shift with every team member
Takes full ownership of their own development and actively seeks feedback and growth opportunities