Shift Leader

Dunkin'•Chelmsford, MA

About The Position

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees. Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day. REsponsibilities include (but not limited to) the following Operations Excellence for Guest Satisfaction · Holds the guest as their highest priority and role models exceptional guest service · Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests · Empowers the team to satisfy guests and resolve problems · Communicates clearly with each guest in a friendly and courteous way · Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards · Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards · Consistently serves quality food and beverages to each guest · Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order · Ensures service with speed are met throughout each shift at Drive Thru and Front Counter · Executes team service through effective deployment and communication · Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift · Assists with equipment maintenance and calibration · Performs travel paths interacting with guests and taking appropriate action as needed · Utilizes Red Book or similar tool to track required documentation · Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities Team Environment · Supports a respectful team environment · Embraces learning and faces new challenges with enthusiasm · Supports the training of new crew members as requested by the Restaurant Manager · Recognizes crew members for their efforts and contributions during the shift · Provides consistent coaching that drives performance of the team to achieve goals · Seeks feedback from others and responds positively to coaching Profitability · Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products · Provides feedback, information and suggestions to Restaurant Manager · Communicates shift goals and results to team · Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals · Manages cash over/short during shift through accurate counting and cashier assignment · Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned · Manages labor cost during shift through proper delegation, balancing guest focus with task assignment · Reports all equipment and facility issues to Restaurant Manager · Ensures processes and policies are followed on their shift

Requirements

Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma, or equivalent
Basic math skill and financial acumen
Must have open availability to work all shifts
Capable of standing for 6+ hours and for lifting up to 30lbs

Responsibilities

Holds the guest as their highest priority and role models exceptional guest service
Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
Empowers the team to satisfy guests and resolve problems
Communicates clearly with each guest in a friendly and courteous way
Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards
Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
Consistently serves quality food and beverages to each guest
Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
Executes team service through effective deployment and communication
Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
Assists with equipment maintenance and calibration
Performs travel paths interacting with guests and taking appropriate action as needed
Utilizes Red Book or similar tool to track required documentation
Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
Supports a respectful team environment
Embraces learning and faces new challenges with enthusiasm
Supports the training of new crew members as requested by the Restaurant Manager
Recognizes crew members for their efforts and contributions during the shift
Provides consistent coaching that drives performance of the team to achieve goals
Seeks feedback from others and responds positively to coaching
Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
Provides feedback, information and suggestions to Restaurant Manager
Communicates shift goals and results to team
Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
Manages cash over/short during shift through accurate counting and cashier assignment
Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
Reports all equipment and facility issues to Restaurant Manager
Ensures processes and policies are followed on their shift