Shift Leader

BBQ Holdings, Inc.•Grand Haven, MI

5h•Onsite

About The Position

Papa Murphy's is different on purpose, making pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide. The take 'n' bake concept adds to the quality and convenience for guests. At Papa Murphy's, they believe in loving where you work and bringing happiness to guests one fresh pizza at a time. The Shift Supervisor role is a lively leadership position that champions Papa Murphy's commitment to quality, service, integrity, and teamwork.

Requirements

Ability to communicate, read, and apply fundamental math skills effectively.
Outstanding customer services skills.
Capacity to manage various difficult or emotional guest and crew situations.
Novice computer skills, including MS Word, Excel, Outlook, and POS.
Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
Desire to be a team player and lead with a great attitude!
At least six months experience in QSR (or previous crew) involvement.
Ability to build positive relationships with supervisors, co-workers, and guests!
Knowledgeable in food safety.

Responsibilities

Conquer all aspects of the Crew Member position.
Oversee and encourage all team members to be their best on shift.
Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
Train and develop team members for successful growth and development.
Operate the store independently if needed, in the absence of the manager.