Shift Leader

Habit Burger & Grill • Stockton, CA

1d

About The Position

As Shift Leader, you will oversee all FOH & BOH functions to ensure a smooth shift. You will assist in ensuring an exceptional service experience for every guest. You will work closely with the management team to food and labor costs; meet sales goals and other targets; and ensure health and safety standards are followed at all times.

Requirements

• Strong knowledge of commonly-used concepts, practices and procedures in a restaurant.
• Read, write and communicate effectively in English.
• Basic math skills and computer competency.
• Customer service focused and oriented.
• Strong problem-solving and conflict-resolution skills.
• Demonstrate leadership qualities and professionalism.
• 1 year of experience in related food service management position preferred, or 2 years of experience in other food service position.
• High school degree or equivalent preferred.
• Food Manager Certification and/or ServSafe Manager Certificate required.
• Ability to work a flexible full-time schedule based on restaurant needs.
• Ability to travel occasionally for meetings, conferences, and training.

Responsibilities

• Greet and interact with guests in a polite and friendly manner.
• Handle guests’ requests and complaints.
• Assist in recruiting and hiring of FOH staff.
• Train and develop FOH staff, ensuring they meet customer service standards.
• Ensure Team Members comply with all established standards, including personal safety, food safety, sanitation, personal hygiene, appearance, and uniform.
• Oversee daily operations of a restaurant shift.
• Increase sales by ensuring guest satisfaction and prompt problem resolution
• Ensure food quality and availability.
• Maintain cleanliness, organization, and stocking in all areas of the restaurant.
• Supervise and assist in opening and closing the restaurant following checklists.
• Prepare deposits and reconcile cash drawers and safe from previous shifts.
• Assist in all FOH and BOH positions as required by business needs.
• Optimize profits by controlling food and labor costs.
• Monitor adherence to all applicable labor laws.
• Other projects/duties as assigned by the General Manager.

Benefits

• Medical, Dental and Vision
• Company-paid Long-Term Disability
• Company-paid Life Insurance
• Supplemental Life Insurance
• Vacation Pay
• Sick Time
• 401(k) Retirement Savings Plan
• Referral Bonus Programs
• Employee Meal Program (free meals from a limited menu during your shift)
• Employee Discounts on all other food items, both on and off shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees