Shift Leader

Playa Bowls•Elmhurst, IL

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. WHO YOU ARE You're a positive, enthusiastic, and people-focused individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you serve as an extension of the management team and are trusted to oversee shop operations in the absence of a manager. You’re confident in delegating tasks, leading by example, and making decisions that prioritize the needs of the shop and the team. If you thrive in a fast-paced environment, are motivated by growth, bring an entrepreneurial mindset, and appreciate the occasional playful food pun — we’d love to have you on the team! WHAT YOU’LL DO Oversee food quality throughout your shift, ensuring freshness and discarding products when necessary Delegate tasks efficiently and responsibly to support smooth operations and team productivity Lead and manage all aspects of opening and closing shifts with consistency and attention to detail Handle and process customer refunds accurately and professionally Address and resolve guest concerns in a courteous, solution-oriented manner Monitor and record inventory levels throughout the shift, including end-of-day counts Accurately count and reconcile the register, safe, and daily deposits Maintain clear and timely communication with management regarding shift updates or operational issues Ensure all tasks are completed efficiently and aligned with company standards and procedures Act as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values WHAT YOU’LL BRING Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction. Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development. Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations. Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service. Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely. Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation

Requirements

Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation
Must be available to work 5 shifts a week, nights and weekends required
Must be available weekends but expected to work as the business dictates
Must pass the required PB Food Safety certification requirement within 3 months of employment
Must be able to remain in a stationary position for prolonged periods of time
Must be able to lift or otherwise move 25-40 pounds occasionally
Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.

Responsibilities

Oversee food quality throughout your shift, ensuring freshness and discarding products when necessary
Delegate tasks efficiently and responsibly to support smooth operations and team productivity
Lead and manage all aspects of opening and closing shifts with consistency and attention to detail
Handle and process customer refunds accurately and professionally
Address and resolve guest concerns in a courteous, solution-oriented manner
Monitor and record inventory levels throughout the shift, including end-of-day counts
Accurately count and reconcile the register, safe, and daily deposits
Maintain clear and timely communication with management regarding shift updates or operational issues
Ensure all tasks are completed efficiently and aligned with company standards and procedures
Act as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values

Benefits

Competitive Compensation: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
Professional Development: Our comprehensive Playa Bowls training program equips you with valuable leadership and operational skills that support long-term career growth.
Fun Environment: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
Playa Discounts: While on shift, enjoy 50% off. When you're off the clock, receive 30% off — it’s a win-win!

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