Shift Leader - 4377

Domino's-posted 5 days ago

Full-time • Entry Level

Springfield, VA

5,001-10,000 employees

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Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.

Provides leadership support to the Manager on Duty (MOD).
Maintains high standards of customer service during high-volume, fast-paced operations.
Communicates clearly and positively with management and team members.
Greets customers in person or via phone and takes order professionally and promptly.
Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
Helps support shift management.
Communicates daily job assignments on each shift.
Oversees pre-close functions while ensuring service and food quality standards are maintained.
Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
Avails chances to “up-sell” additional products
Masters Point of Sale (POS) computer systems for automated order taking.
Handles currency and credit transactions quickly and accurately.
Follows procedures for safe food preparation, assembly and presentation.
Assists management with inventory control and stock ordering.
Builds loyal customers through friendly interactions and consistent appreciation.
Resolves complaints promptly and professionally.
Cross-trains and coordinates scheduling with team members to ensure seamless service.
Takes initiative to find extra tasks when scheduled duties are complete.
Assemble and fold boxes. Affix labels and promotional materials as needed.
Prepares a variety of pizzas and other menu items.
Measures ingredients required for specific items being prepared.
Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
Cleans, stocks and restocks work stations and display cases.
Transfers supplies and tools between storage and work areas.
Packs, weighs, and labels products as required.
Ensures supervisor is aware of food shortages.
Adhere with all quality standards, principles, guidelines and policies
Perform other duties as assigned.
Promotes company policies and advocates for Team Washington
Assures proper attendance and actions
Provides and receives positive feedback and/or constructive criticism
Maintains good communication with co-workers
Serves as a resource for co-workers
Cross-trains, learns how role interacts with other departments
Works with manager and management to solve problems, providing suggestions as needed
Maintains clean and organized work area, taking ownership of surroundings
Maintains appropriate confidentiality in information

Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment
Ability to adjust to changing priorities
Ability to enter orders using a computer keyboard or touch screen
Ability to take orders over the counter or phone
Ability to work independently and as part of a team
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
Ability to lead the team on duty!

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Shift Leader - 4377

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