Shift Leader

Papa Johns•Cumming, GA

20h•Onsite

About The Position

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems, and ensuring compliance with all federal, state and local laws and ethical business practices. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member and is an Affirmative Action and Equal Opportunity Employer. At Papa John's, pizza brings people together and brings out the best in all team members. The company values diversity and encourages team members to contribute their best ideas, collaborate, and build their skills.

Requirements

Ability to supervise shifts and/or work areas in a restaurant operation
Capability to ensure high quality products and customer service
Ability to manage restaurant profitability
Knowledge and ability to execute Company policies, procedures, programs and systems
Ability to ensure compliance with federal, state and local laws and ethical business practices
Adherence to guidelines for dough management, accuracy, and proper portioning
Ability to perform work station duties including product preparation and maintenance of holding times
Strong customer service skills, including minimizing complaints and responding to customer needs
Adherence to company policies and procedures (image, attendance, safety, security)
Possession of Core Values, a positive attitude, ability to work well with others, flexibility, and adaptability to change
Ability to ensure adequate shift coverage
Problem-solving skills to provide feedback and correct issues
Ability to maintain product quality, customer service, and performance responsibilities (MCE readiness, food/labor costs, restaurant cleanliness)
Ability to utilize the FOCUS System for profit goal management
Cash management skills
Inventory management skills

Responsibilities

Supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.
Manages operations including the execution of all Company policies, procedures, programs and systems.
Ensures compliance with all federal, state and local laws and ethical business practices.
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal.
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for restaurant.
Provides immediate feedback and corrects problems when identified.
Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
Executes cash management duties.
Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.