Shift Leader

Planet Fitness•Allentown, PA

7h•Onsite

About The Position

At Planet Fitness, the mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. They are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company based on an established culture and strong values, a supportive team, and a brand to be proud of. The ideal candidate exhibits a positive and upbeat attitude, a passion for delivering exceptional member experiences, punctuality, reliability, diplomacy, integrity, strong communication skills, and the ability to inspire others and learn quickly. The Shift Leader is a full-time position responsible for leading peers and supporting daily operations. This role involves protecting and maintaining the Judgement Free Zone®, coaching team members, leading task completion, and driving club priorities and KPI goals. A key focus is providing an exceptional member experience through consistent communication and interaction with the team.

Requirements

Proven background leading others
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
Responsible for contributing to a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Nice To Haves

6-12 months of experience in a customer service environment is preferred

Responsibilities

Guiding peers to complete assigned tasks in a safe and efficient manner.
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
Support team members with elevated member concerns.
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)