Evening Shift Leader- Front of House

Chick-fil-A • Omaha, NE

31d • Onsite

About The Position

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example, align with 156th & Maple's core values, and set the tone that others will follow.

Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to callobarate with all Team Members
• Strong commitment to superior customer service
• Ability to lift and carry 25-50lbs
• Ability to stand for long periods of time
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Hair must comply with local health department requirements and be natural in color
• Facial hair is permitted if neatly trimmed and up to 1/2'' in length
• Tattoos must not be visible on face or neck

Nice To Haves

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Running shifts effectively
• Counting drawers
• Counting change fund at everyday part
• Managing day to day tasks
• Running daily contests for lunch and dinner and provide rewards
• Properly handling CARES calls and customer complaints in the restaurant
• Managing labor effectively
• Facilitating daily cleaning tasks
• Attending and contributing at Team Leader meetings
• Establishing accountability with Team Members
• Maintaining a fun work environment
• Communicating expectations to the team, ranging from Team Members to Directors
• Maintaining vision alignment with the Operator and leadership team
• Aiding in coordinating special events for marketing
• Organizing the teamwith excellenttfollow-throughh

Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discounts on food and free meals when working
• Vision, Dental, and Health Insurance options if requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees