Shift Leader

About the position

As a Cheba Hut Shift Leader, you will oversee overall shop operations to ensure food quality and safety standards, genuine interactions with our fans, shop cleanliness, and ongoing development of the team through role-model behaviors. You will also assist with training, give feedback, lead by example, and create a work environment that facilitates confidence and long-term success in new employees as needed. This position does not have direct managerial duties.

Responsibilities

• Big 4 (Service, Product Quality, Atmosphere, Cleanliness)
• Work hard, have a great attitude, take pride, and give a damn.
• Perform opening, closing, and shift change duties per standard operating procedures.
• Preserve an upbeat and comfortable shop environment for current clientele.
• Cultivate positive relationships with coworkers, customers, vendors, and neighbors.
• Set the tone: be a thermostat, not a thermometer.
• Ensure that our customers have a unique and enjoyable dining experience and verify through genuine interactions.
• Maintain overall cleanliness and organization of the shop.
• Manage productivity to achieve sales per man-hour goals.
• Stay informed and up-to-date on all communications and results.
• Assume responsibilities of the shop while on duty.
• Uphold food quality and safety standards at the highest level by implementing food preparation and production standards.
• Perform various financial activities, such as cash handling, balancing receipts, and deposit preparation.
• Communicate sensitive and pertinent information quickly and effectively.
• Own the expediter position.
• Ensure staff adherence to break policies during shift.
• Ensure staff completion of all applicable checklists during shift.
• Monitor labor and staff productivity levels, coaching when needed.
• Monitor bar staff (breaks adherence, adherence to checklists and RSOA).
• Aid in submitting and receiving food orders.
• Communicate with store leadership on any and all important items from shift.

Requirements

• Think 'shop first'/'customer first'.
• Demonstrate integrity.
• Demonstrate self-direction.
• Demonstrate 'heads-up' leadership. Keep your head on a swivel and be aware.
• Ability to establish priorities.
• Ability to resolve customer and crew issues.
• Ability to work in a diverse culture.
• Ability to follow oral and written instruction.
• Ability to receive/give direction.
• Ability to work under pressure.
• Responsible alcohol service training.
• Food safety/handling training (as required by state).
• Minimum of High School diploma or equivalent required.
• Must be 18 years of age or older.
• Minimum of 2 years of restaurant operations experience is required, preferably quick service or fast casual.
• Food safety/handling training.

Benefits

• Medical, Dental, and Vision Insurance
• 401k w/ Match
• Free Cheba Hut Swag
• Free Meals and Bar Drinks
• Access to FREE Concert Tickets
• Flexible Hours/Scheduling