Shift Leader-Tropicana & Jones

LV Petroleum • Las Vegas, NV

411d • $35,360 - $37,440

About The Position

The Shift Leader at Tropicana & Jones LV Petroleum LLC is responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team to achieve performance goals. This role requires strong leadership skills and effective communication with both customers and team members to foster a positive work environment.

Requirements

• Proven leadership experience in a retail or service-oriented environment.
• Bilingual or multilingual skills are highly desirable to enhance communication with diverse customers.
• Strong customer service skills with a focus on creating positive experiences for clients.
• Experience in training development and employee orientation processes is preferred.
• Ability to manage a team effectively while promoting a culture of accountability and excellence.
• Familiarity with wireless sales is a plus, as it will aid in understanding product offerings and customer needs.

Responsibilities

• Supervise and manage team members during shifts, ensuring adherence to company policies and procedures.
• Provide training and development for new employees, focusing on customer service excellence and operational efficiency.
• Assist in recruiting efforts by participating in employee orientation and onboarding processes.
• Monitor sales performance and market trends to identify opportunities for improvement.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff.
• Handle customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Ensure compliance with health and safety regulations within the workplace.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: No Education Listed