Shift Leader Tillamook Burger King

Ambrosia QSR • Tillamook, OR

354d

About The Position

A Shift Leader is a variable hour Ambrosia QSR employee who (after proper certification) is put in charge of limited time segments for the daily operations of a specific restaurant location. Shift Leaders are responsible for assigned shifts or times with the goal of enhancing/improving guest and team satisfaction along with supporting restaurant initiatives. Shift Leaders work in the front of the restaurant during peak hours to ensure the team is working together and guests have a quality experience. Shift Leaders are proficient in all team member positions and can handle operations safely when a manager is not present. Responsibilities will vary based upon the restaurants needs. The following is a list of some of the responsibilities and is not intended to describe all duties this position may perform.

Requirements

• Must be 18 years old to be a shift leader for Ambrosia QSR.
• Authorized to work in the United States.
• Satisfy a criminal background check upon promotion or hire.
• Ability to use a computer and perform basic functions.
• Effectively communicate with co-workers and supervisors both verbally and in writing.
• Demonstrate personal responsibility including but not limited to being on time, in uniform, treats others with respect.
• Takes pride in work and leads with energy, engagement, and empathy.
• Recognize the business needs and work with restaurant leaders to implement problem solving measures.

Nice To Haves

• High School Diploma or equivalent preferred.
• Serv Safe Certificate required.
• Sexual Harassment Certificate required.
• Shift control training completed in current restaurant and validated by the restaurant general manager and district manager.
• External hires must have 6+ months of direct food/retail lead experience.
• Prior experience using a point of sale system is preferred.

Responsibilities

• Ensure all food orders, specialty drinks and desserts follow company recipes and are always accounted for in the POS system.
• Organize for shift readiness and position team members to meet the sales demands of the restaurant.
• Use and manage the waste and prep systems to control expenses.
• Use equipment, small wares, and products for their intended purpose.
• Trouble shoot minor equipment issues and report any non-working or unsafe equipment concerns immediately.
• Ensure staff uses all safety equipment as required.
• Work with friendliness and a sense of urgency; greet every guest.
• Ensure that every guest has an exceptional visit every time they visit the restaurant.
• Resolve issues with positivity and sound judgement.
• Walk through the entire restaurant checking on parking lot, bathrooms, dining rooms and talk to guests at their tables.
• Demonstrate a sense of urgency and a guest first behavior.
• Handle guest complaints in the absence of an assistant manager or restaurant general manager.
• Train and develop existing staff.
• Ensure that employees take breaks as required and minor work limitations are adhered to as directed.
• Report employee and/or guest complaints immediately.
• Promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation.
• Manage all food safety regulations and follow restaurant safety procedures.
• Follow all marketing plans to ensure the staff is trained and prepared for promotions.
• Wear a headset to listen for how the team is interacting with the guest and then praise, coach or re-direct when needed.
• Trouble-shoot basic equipment maintenance issues.
• Ensure daily food safety compliance measures and operational standards.
• Communicate with the restaurant general manager and above restaurant leaders when necessary.
• Supervise on-shift personnel.
• Execute great guest service and team member support by working in front of the restaurant as much as possible.

Benefits

• Medical - United Healthcare and Kaiser
• Sick Time - 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Flexible Scheduling

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED