Shift Leader - Roast Coffee House (Atlanta Airport)
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About The Position
The Shift Leader at Roast Coffee House is a pivotal role designed to ensure the delivery of superior guest service within a fast-paced food and beverage environment. This position involves a variety of responsibilities, including managing guest transactions, assisting with food preparation and cooking, and maintaining cleanliness and organization within the unit. The Shift Leader will support unit management by monitoring daily operations and leading employees in their duties, particularly in the absence of a unit or assistant manager. This role requires a proactive approach to ensure that all operational standards are met and that guests receive an exceptional experience. In addition to overseeing daily operations, the Shift Leader will perform essential opening and closing duties, which encompass cash management, inventory control, and maintaining the overall appearance of the unit. The role demands adherence to company policies, procedures, and safety guidelines, ensuring that all staff members are trained and equipped to meet these standards. The Shift Leader will also be responsible for ensuring that food is prepared and stored safely, following proper hygiene practices, and maintaining a clean work environment. The ideal candidate will possess strong leadership qualities, a commitment to customer service, and the ability to inspire and motivate team members. This position is crucial for maintaining the operational integrity of the coffee house and ensuring that all guests leave with a positive impression.
