Shift Leader (Lead Barista) - Starbucks (Miami Train Station), FL

Concessions International•Miami, FL

About The Position

Purpose/Position Summary: Support the operation of restaurants by brewing beverages, general labor, cashier, food prep, and cooking duties required to operate a restaurant. Essential Duties/Responsibilities: 1. Adhere to all company policies as they relate to the company’s cash handling and standard operations procedure, personal appearance standard, person conduct, and employee/guest relations. Maintains cleanliness of restaurants, which includes but is not limited to trash removal, dishwashing, sweeping and mopping floors, cleaning tables, countertops, food prep area, display cases and restaurant equipment. 2. Understand brewing concepts. 3. Understand coffee bean and water quality. 4. The ability to serve and create appealing beverages is essential. 5. Supervise employees during shift. 6. Performs restaurant opening duties to include but not limited to food preparation, stocking and rotating product, setting up displays, etc. 7. Performs restaurant closing duties to includes but is not limited to storing product, cleaning restaurant and restaurant equipment. 8. Performs food preparation duties. 9. Cook product according to recipe. 10. Ensuring each customer receives outstanding service by providing friendly environment, which includes greeting and acknowledging ever customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service. 11. Maintaining an awareness of all promotions and advertisements. 12. Verifying register and completing appropriate paperwork at opening and closing. 13. Following procedures for cash, charge, traveler’s checks and voucher sales. 14. Processing voids promptly and by procedure. 15. Delivering product knowledge to customer. 16. Communicating customer requests to management. 17. Maintaining orderly appearance of register area and supplies stocked. 18. Utilizing information from Standard Operations Procedures manuals to adhere to company policies. 19. Any other tasks as assigned from time to time by any manager. Decision-Making Authority: Position exercises some judgment on a daily basis in administering accounting transactions and in providing information to managers and outside parties. For decisions of a technical or policy nature, position clears with Accounts Payable Manager, GM, or corporate finance. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Availability to work flexible hours and work week required
Ability to read and comprehend simple instructions
Ability to effectively communicate information individually and in small group situations to customers and co workers
Ability to understand the English language both written and verbal
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form
Ability to stand and use hands to finger, handle, or feel objects, tools or controls; and talks or hears
Specific vision abilities required by this job include close vision
Requires continuous standing (up to 100% of the workday) and frequent walking (approximately 50%)
Position involves lifting, carrying, pushing, and pulling items weighing up to 60 pounds
Frequent reaching, grasping, and manual handling are required, along with regular stooping, bending, and crouching
Knowledgeable of work place safety and procedures

Responsibilities

Adhere to all company policies
Maintains cleanliness of restaurants
Understand brewing concepts
Understand coffee bean and water quality
Serve and create appealing beverages
Supervise employees during shift
Performs restaurant opening duties
Performs restaurant closing duties
Performs food preparation duties
Cook product according to recipe
Ensuring each customer receives outstanding service
Maintaining an awareness of all promotions and advertisements
Verifying register and completing appropriate paperwork at opening and closing
Following procedures for cash, charge, traveler’s checks and voucher sales
Processing voids promptly and by procedure
Delivering product knowledge to customer
Communicating customer requests to management
Maintaining orderly appearance of register area and supplies stocked
Utilizing information from Standard Operations Procedures manuals to adhere to company policies
Any other tasks as assigned from time to time by any manager