Shift Lead

Walgreens Boots Alliance • Spring Mill, KY

214d

About The Position

The position involves opening and closing the store in the absence of management, handling cash, and ensuring the store is ready for business. Responsibilities include managing product returns, customer refunds, and cash drops, while also providing a distinctive customer experience. The role requires engaging with customers, resolving issues, and modeling customer service best practices. Operational duties include holding store keys, assisting with inventory management, and ensuring compliance with pricing and regulatory requirements. The position also involves maintaining store appearance and assisting with training and communication between management and team members.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Nice To Haves

• Knowledge of store inventory control.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash and ensure the store is ready for business.
• Complete product returns, order voids, and customer refunds.
• Engage customers and resolve issues to ensure a positive experience.
• Model and share customer service best practices with team members.
• Hold store keys and assist with vendor deliveries.
• Register all sales on assigned cash register and manage pricing tasks.
• Assist in evaluating and developing displays and maintaining inventory counts.
• Ensure compliance with state and local laws regarding regulated products.
• Assist with bookkeeping activities and maintain store cleanliness.
• Serve as a liaison between management and team members.
• Attend training and complete required certifications.

What This Job Offers

• Industry: Health and Personal Care Retailers