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As a Shift Lead at Walgreens, you will play a crucial role in ensuring the smooth operation of the store in the absence of management. This position requires you to open and close the store, handle cash transactions, and prepare the store for business each day. You will be responsible for engaging with customers, resolving their issues, and providing a delightful shopping experience. Your leadership will be essential in guiding team members and maintaining high standards of customer service and operational efficiency. In this role, you will model and share best practices in customer service, ensuring that all team members are equipped to deliver exceptional service. You will also assist in various operational tasks, including managing inventory, processing returns, and ensuring compliance with local regulations. Your ability to communicate effectively with both management and team members will be key to your success, as you will serve as a liaison between the two groups. Additionally, you will be involved in training and personal development, attending required training sessions, and completing performance-related tasks as requested by your manager. This position offers a unique opportunity to develop your leadership skills while contributing to a positive work environment and enhancing the customer experience at Walgreens.