Shift Lead

Schwazze • Denver, CO

105d • $19 - $29

About The Position

As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.

Requirements

• High school diploma or equivalent preferred.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.
• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance, identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Benefits

• Starting wage is $19.81 per hour with earning potential up to $29.40 per hour including tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED