Shift Lead

Cobblestone Auto Spa-posted 3 months ago

Full-time

Broomfield, CO

Repair and Maintenance

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The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership. This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight - without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
Safely operate and train others on the use of car wash equipment and chemicals
Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
Delegate team members to appropriate workstations and monitor for efficiency and quality output
Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Conduct quality control checks on both interior and exterior cleaning standards
Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
Serve as a keyholder; assist in opening/closing procedures including securing the site
Address customer issues or escalate concerns to management as needed
Model and enforce adherence to company policies, safety procedures and operating standards
Perform other duties as assigned to support site operations

High School Diploma or equivalent preferred, not required
Previous leadership experience in a customer-facing or operational environment (retail, car wash) preferred
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver's license preferred (may be required depending on location and responsibilities)
Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
Must be able to successfully pass a background check in accordance with company policies and applicable laws

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