Shift Lead
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About The Position
As a Shift Lead at Guzman y Gomez, you will play a crucial role in managing the restaurant operations during your shifts. Your responsibilities will encompass a wide range of tasks, including overseeing the operational efficiency, managing the team, ensuring an exceptional guest experience, and maintaining financial accountability. You will be the face of the restaurant, representing the GYG brand and upholding its values and policies. Your leadership will be essential in motivating the crew, ensuring compliance with food safety standards, and delivering high-quality service to our guests. In this position, you will actively engage with your team to achieve shift and restaurant targets, ensuring that all menu items are prepared according to GYG's standards. You will maintain a thorough knowledge of menu items and processes, enabling you to provide accurate information to both guests and crew. Your role will also involve completing daily checklists and paperwork, managing product levels, and ensuring that the restaurant remains clean and organized at all times. You will be responsible for training new crew members and providing ongoing feedback to your team, ensuring that they meet company standards. Your ability to handle guest complaints effectively will be vital in maintaining a positive dining experience. Additionally, you will monitor sales results and manage financial aspects such as cash handling and inventory control, ensuring that the restaurant operates within budget and meets financial goals.
