Shift Lead

Walgreens Boots Alliance • North Miami Beach, FL

287d

About The Position

The position involves opening and closing the store in the absence of store management, which includes all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. The role is responsible for opening the back door of the store for deliveries and completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers. The individual will model and deliver a distinctive and delightful customer experience by engaging customers and patients, resolving issues, and sharing customer service best practices with team members. Additionally, the role includes various operational responsibilities such as holding store keys, assisting with warehouse and vendor ordering processes, maintaining accurate inventory counts, and ensuring compliance with pricing regulations. The position also requires assisting with bookkeeping activities and maintaining the store's appearance.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash and ensure the store is ready for business.
• Open back door for deliveries.
• Complete product returns, order voids, customer refunds, and cash drops.
• Engage customers and resolve issues to ensure a positive experience.
• Model customer service best practices.
• Hold store keys and assist with operations.
• Coach team members on warehouse and vendor ordering processes.
• Register all sales accurately on the cash register.
• Assist in evaluating and developing displays.
• Maintain accurate inventory counts.
• Ensure compliance with pricing regulations.
• Assist with bookkeeping activities.
• Maintain store cleanliness and appearance.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members.
• Complete special assignments as assigned.
• Attend training and complete required certifications.
• Communicate tasks to team members in the absence of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers