Shift Lead

Walgreens Boots Alliance • Hillside, IL

121d • $17 - $19

About The Position

The position involves opening and closing the store in the absence of management, handling cash, and ensuring the store is ready for business. Responsibilities include managing product returns, customer refunds, and cash drops, while also providing a delightful customer experience. The role requires engaging with customers, resolving issues, and modeling customer service best practices. Operational duties include holding store keys, assisting with inventory management, and ensuring compliance with pricing regulations. The position also involves training and communication responsibilities, serving as a liaison between management and team members.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Nice To Haves

• Knowledge of store inventory control.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash and ensure the store is ready for business.
• Complete product returns, order voids, and customer refunds.
• Engage customers by greeting them and offering assistance.
• Resolve customer issues and answer questions.
• Model and share customer service best practices.
• Hold store keys and assist with vendor deliveries.
• Register all sales on assigned cash register.
• Assist in evaluating and developing displays.
• Maintain accurate inventory counts.
• Ensure compliance with pricing regulations.
• Assist with bookkeeping activities.
• Maintain store cleanliness and appearance.
• Ensure compliance with state and local laws regarding regulated products.
• Complete special assignments and other tasks as assigned.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• employee_discount_programs
• tuition_reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers