About the position
The position involves opening and closing the store in the absence of store management, which includes all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. The role is responsible for opening the back door of the store for deliveries and completing product returns, order voids, customer refunds, cash drops to the safe, and providing change as requested to cash registers. The individual will model and deliver a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services. They will resolve customer issues and answer questions to ensure a positive customer experience, while also modeling and sharing customer service best practices with all team members.
Responsibilities
- Open and close the store in the absence of management.
- Handle cash and ensure the store is ready for business.
- Open back door for deliveries.
- Complete product returns, order voids, customer refunds, and cash drops.
- Engage customers and patients by greeting them and offering assistance.
- Resolve customer issues and answer questions.
- Model customer service best practices.
- Hold store keys and assist with warehouse and vendor ordering process.
- Register all related sales on assigned cash register.
- Assist in reviewing order exceptions and reverse logistics.
- Evaluate and develop displays for promotional and seasonal merchandise.
- Maintain accurate inventory counts and pricing.
- Assist with bookkeeping activities.
- Ensure clean and orderly store condition.
- Assist with food item separation and stock rotation.
- Ensure compliance with state and local laws regarding regulated products.
- Conduct bag checks of team members before leaving the store.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by Manager.
- Serve as a liaison between management and non-management team members.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English.
