Shift Lead

Walgreens Boots Alliance • Amesbury, MA

224d

About The Position

The position involves opening and closing the store in the absence of management, ensuring all systems start-ups and cash handling are completed. Responsibilities include preparing the store for business, handling deliveries, processing returns, and providing customer service. The role requires engaging with customers, resolving issues, and modeling best practices in customer service. Additionally, the position includes operational responsibilities such as managing store keys, assisting with inventory management, and ensuring compliance with pricing and regulatory requirements. The role also involves training and personal development, as well as communication between management and team members.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash transactions and ensure the store is ready for business.
• Assist with deliveries and product returns.
• Engage customers and provide assistance with products and services.
• Resolve customer issues and ensure a positive experience.
• Coach team members on customer service best practices.
• Manage store keys and assist with inventory management.
• Ensure compliance with pricing and regulatory requirements.
• Assist with bookkeeping activities as necessary.
• Maintain store cleanliness and appearance.
• Ensure proper food item separation and stock rotation.
• Assist at the pharmacy out window as requested.
• Communicate tasks to team members in the absence of management.
• Report disciplinary issues and customer complaints to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers