Shift Lead

B&Q

20d•Onsite

About The Position

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this. What's the job? Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will: Be the heartbeat of the store day-to-day and ensure operations are running smoothly. Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift. Be the first point of contact for customers and colleagues. Make sure our stores are safe at all times.

Requirements

Passionate about customers and doing the right thing for them.
Like to have a global view and not be constrained to specific areas of the store.
Safety conscious and use an eye for detail to spot compliance opportunities.
Enjoy interacting with colleagues and working in a team.
Like to bring energy to each day and motivate those around you.
Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
Be the first point of contact for customers and colleagues.
Make sure our stores are safe at all times.