Shift Lead - Memorial

Momentum Indoor Climbing•Houston, TX

7d•$18•Onsite

About The Position

The Shift Leader at Momentum is responsible for overseeing daily operations during assigned shifts, ensuring that the gym runs efficiently and smoothly. This role serves as a bridge between Gym Staff and management, providing guidance to team members, maintaining high customer service standards, and ensuring safety protocols are followed. Shift Leaders are entrusted with opening and closing the facility on time, responding to customer concerns, and leading staff to deliver an exceptional climbing experience. This position includes all responsibilities of Gym Staff with the addition of leadership duties and managing operational tasks.

Requirements

At least one year of prior gym staff experience and familiarity with RGP
Strong leadership qualities with experience in customer service and team supervision.
Must have the ability to manage staff, delegate tasks, and resolve conflicts.
Must be available to work a minimum of 2 shifts per week
Must be available to work weekends, including Sunday
Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the climbing area performing safety patrols and belay instruction
Ability to communicate clearly and effectively in person, by phone, and through email.
Must be highly organized and able to handle multiple tasks simultaneously.
Current First Aid & CPR certifications (required; can be obtained within the first 3 months of employment).
Able to work in a loud, high-energy environment on a regular basis.
Comfortable speaking in front of and providing instruction to large groups.
Comfortable working at height and moving up and down a climbing wall.
Must be able to climb confidently and safely to heights to perform rescues.
Able to stand, walk, and work on unstable and uneven surfaces for long periods.
Must be able to lift and carry up to 50 lbs on a regular basis.

Nice To Haves

A minimum of one year of climbing experience in the disciplines of bouldering, sport climbing, and traditional climbing, as well as a Momentum Lead Climbing certification, are preferred.
Basic computer skills and familiarity with Microsoft Office and Google Drive are preferred.

Responsibilities

Serve as a resource for Gym Staff during shifts, offering guidance and support.
Ensure staff members are completing their duties efficiently and effectively.
Lead shift operations, creating schedules, and managing time-sensitive tasks.
Provide ongoing training to staff, reinforcing best practices and Momentum standards.
Open and close the facility on time, ensuring all security and operational protocols are followed.
Perform pre-opening and post-closing checks to ensure the facility is clean, organized, and ready for the next shift.
Manage cash handling (if applicable) and ensure point-of-sale systems are properly closed out.
Present yourself in a friendly, authentic, and professional manner at all times.
Wear designated staff apparel while working, including a staff shirt, name tag, and safety equipment.
Be clean and approachable in your appearance.
Be punctual and reliable, demonstrating responsibility in all areas of work.
Lead by example in fostering a positive, welcoming environment for all patrons.
Provide facility tours, share enthusiasm for climbing, and explain services offered by Momentum.
Answer phone calls, resolve issues, and act as an expert resource for guests.
Educate customers through belay instruction and the Experience Climbing class.
Balance the demands of multiple customers, ensuring each receives quality service.
Assist with group events and other special programming as needed.
Help maintain gym cleanliness and ensure the facility is presentable at all times.
Support and motivate Gym Staff to provide quality customer service, delegating tasks as necessary.
Be knowledgeable about all Momentum services and guide customers to the offerings that best suit their needs.
Know our business basics, such as phone number, website, address, hours of operation, gym stats, and pricing on common services.
Assist customers with membership sign-ups, freezes, and cancellations.
Verify that all climbers have purchased appropriate access to the facility and have valid waivers on file.
Operate the gym’s point-of-sale software, RGP, to process transactions.
Stay up to date on gym events and recommend them to customers when appropriate.
Participate in staff meetings and ongoing training sessions to stay informed about gym operations and expectations.
Monitor the gym to prevent unsafe situations and ensure customers follow gym rules.
Verify that all visitors have current waivers and appropriate belay certifications.
Responsibilities may vary by facility and may include administering top rope and lead belay tests, as well as educating customers on proper belay and climbing techniques.
Take corrective action when necessary to maintain safety standards.
Be prepared to respond to emergencies, including rescuing climbers stranded on the wall when required.
Assist in unexpected tasks and challenges with a positive attitude, whether cleaning, fixing equipment, or helping co-workers.
Take the initiative to fix or clean areas as needed during the shift.
Engage in unexpected tasks with a positive attitude, always looking for ways to improve the gym environment.