Shift Lead

Nothing Bundt Cakes • Prosper, TX

1d • $16 • Onsite

About The Position

The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Management and team members to create the highest-quality cakes, a warm, welcoming environment, and a superior guest experience. The Shift Leader/Hourly Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Requirements

• Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Has the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.
• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant, or foodservice environment, preferably in a lead role with managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
• Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement, and fosters a positive work environment.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation and work environment.
• Supports the Bakery Manager in training team members, directing daily work responsibilities, and providing feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED