Shift Lead

The Flame Broiler, Inc.•Rancho Cucamonga, CA

16d•$21 - $21

About The Position

JOB SUMMARY: The Shift Lead plays a vital and supporting role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. Under the supervision of the General Manager and the Assistant General Manager, the Shift Lead effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of operational procedures. The Shift Lead upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the Shift Lead is directly aligned with the company’s purpose, it’s values, and guiding principles. The Shift Lead understands that the values are at the core of every leadership role. Competencies of the Successful Shift Lead: Works with the Assistant General Manager and the General Manager in achieving company sales/revenue goals and operates shifts to ensure goals are reached. Monitors store revenue during assigned shifts and reports sales to supervisors and home office support team when necessary. Ability to execute Flame Broiler Shift Management 9 Touch Point module, within the Shift Lead areas of responsibility. Assists with ensuring the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation. Receives and organizes bi-weekly inventory. Ensures received product is accurate and in acceptable condition. Ensures cash handling procedures are properly performed during assigned shift. Responsible for the safety and security of restaurant facility during assigned shifts. Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook). Communicates sales initiatives and promotions during assigned shifts. Monitors the progress and success of initiatives during assigned shifts. Communicates necessary repairs of equipment, damages and items in need of replacement to supervisor and/or corporate support team. Monitors stores wastes during assigned shifts. Assists with troubleshooting problems and helps with solving operational inefficiencies in a timely manner. Ensures team members are following company policies and performance standards during assigned shifts. Communicates changes or occurrences during shift to incoming manager or next day reports. (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.) Executes shift handover communication to Senior Team Lead and/or Assistant Team Lead when necessary. Qualifications Chemistry of the Successful Shift Lead: Provides shift leadership, oversees procedures, assigns tasks, and monitors job performance for all supervised team members during assigned shifts. Evaluates and provides feedback on the performance of supervised team members. Holds team members accountable for performing job roles and tasks during assigned shifts. Successfully completes the company approved Train-The-Trainer certification course. Responsible for delivering training to team members as directed. Supports the ATL and STL with certifying the training and job competency of newly hired and/or promoted team members. Follows up with trainees during training shifts and monitors progress of training. Assists with ensuring that team members are accountable for knowing and understanding company standards and policies. Upholds and assists with the enforcement of company standards and policies through effective leadership. Follows company guidelines concerning recommendations of team members for promotions. Ability to coach supervised team members for performance improvement. Possesses the ability and skills to resolve conflicts patiently and professionally. Quickly handles and resolves guest complaints when necessary during assigned shift. Assists with documenting employee attendance and punctuality records. Ensures cash handling procedures are adhered to and enforced during shift. Communicates and ensures restaurant team members abide by and adheres to company injury illness prevention safety program.

Requirements

Ability to execute Flame Broiler Shift Management 9 Touch Point module, within the Shift Lead areas of responsibility.
Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).
Successfully completes the company approved Train-The-Trainer certification course.
Ability to coach supervised team members for performance improvement.
Possesses the ability and skills to resolve conflicts patiently and professionally.

Responsibilities

Achieving company sales/revenue goals
Operating shifts to ensure goals are reached
Monitoring store revenue during assigned shifts
Reporting sales to supervisors and home office support team when necessary
Executing Flame Broiler Shift Management 9 Touch Point module
Assisting with ensuring the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation
Receiving and organizing bi-weekly inventory
Ensuring received product is accurate and in acceptable condition
Ensuring cash handling procedures are properly performed during assigned shift
Maintaining the safety and security of restaurant facility during assigned shifts
Performing all positions within the restaurant (i.e., cashier, prep, cook)
Communicating sales initiatives and promotions during assigned shifts
Monitoring the progress and success of initiatives during assigned shifts
Communicating necessary repairs of equipment, damages and items in need of replacement to supervisor and/or corporate support team
Monitoring stores wastes during assigned shifts
Assisting with troubleshooting problems and helps with solving operational inefficiencies in a timely manner
Ensuring team members are following company policies and performance standards during assigned shifts
Communicating changes or occurrences during shift to incoming manager or next day reports
Executing shift handover communication to Senior Team Lead and/or Assistant Team Lead when necessary
Providing shift leadership
Overseeing procedures
Assigning tasks
Monitoring job performance for all supervised team members during assigned shifts
Evaluating and providing feedback on the performance of supervised team members
Holding team members accountable for performing job roles and tasks during assigned shifts
Delivering training to team members as directed
Supporting the ATL and STL with certifying the training and job competency of newly hired and/or promoted team members
Following up with trainees during training shifts and monitors progress of training
Assisting with ensuring that team members are accountable for knowing and understanding company standards and policies
Upholding and assisting with the enforcement of company standards and policies through effective leadership
Following company guidelines concerning recommendations of team members for promotions
Coaching supervised team members for performance improvement
Handling and resolving guest complaints when necessary during assigned shift
Assisting with documenting employee attendance and punctuality records
Ensuring cash handling procedures are adhered to and enforced during shift
Communicating and ensuring restaurant team members abide by and adheres to company injury illness prevention safety program