Shift Lead (Weekend)
About The Position
Pay Range - $17-$20/hr Operations & Staff Management Personnel Deployment: Direct the workflow of 20-35 staff members per shift. Reassign staff dynamically between zones based on queue length and crowd density. Turnaround Management: Ensure parties and private events start and end precisely on time to maximize booking capacity. Revenue Protection: Audit cash drawers and POS terminals at the start and end of shifts. Investigate any variances over $5.00 immediately. Facility Readiness: Conduct "pre-shift" walkthroughs 30 minutes before opening and "post-shift" inspections after closing to ensure the facility is sanitized and secured. Compliance & Safety Responsibilities Safety Enforcement: Maintain a 100% "active floor" presence. Monitor venue for safety hazards that violate facility policy. Incident Reporting: Document any incidents using the standard Incident Report Form. Labor Law Compliance: Monitor and enforce break schedules. Ensure all staff under the age of 18 are working within the legal hour constraints mandated by Florida and Federal law. Alcohol/Concession Oversight: If applicable, ensure all staff are verifying identification at admissions and following Florida "Responsible Vendor" guidelines for snack bar/concession sales. Performance Metrics Shift Productivity: Ensure staff is optimally utilized during shift, including slow times. Retention: Reducing staff turnover within the weekend cohort through professional, neutral conflict resolution. Guest Experience: Resolving 90% of guest complaints on-site without escalating to the General Manager.
Requirements
- Minimum 2 years of "Floor Management" in high-volume hospitality (e.g., full-service restaurants, Family Entertainment Center, theme parks, or large-scale retail)
- Ability to remain on feet for 8+ hours in a high-decibel environment
- Must be available for Friday, Saturday, and Sunday (Full Days/ Nights)
- Demonstrated ability to maintain a calm, authoritative demeanor during high-stress operational peaks
Responsibilities
- Direct the workflow of 20-35 staff members per shift
- Reassign staff dynamically between zones based on queue length and crowd density
- Ensure parties and private events start and end precisely on time to maximize booking capacity
- Audit cash drawers and POS terminals at the start and end of shifts
- Investigate any variances over $5.00 immediately
- Conduct "pre-shift" walkthroughs 30 minutes before opening and "post-shift" inspections after closing to ensure the facility is sanitized and secured
- Maintain a 100% "active floor" presence
- Monitor venue for safety hazards that violate facility policy
- Document any incidents using the standard Incident Report Form
- Monitor and enforce break schedules
- Ensure all staff under the age of 18 are working within the legal hour constraints mandated by Florida and Federal law
- Ensure all staff are verifying identification at admissions and following Florida "Responsible Vendor" guidelines for snack bar/concession sales
- Ensure staff is optimally utilized during shift, including slow times
- Reducing staff turnover within the weekend cohort through professional, neutral conflict resolution
- Resolving 90% of guest complaints on-site without escalating to the General Manager
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
