Shift Lead

JWCH Institute • Willowbrook, CA

10h • Onsite

About The Position

The Shift Lead will lead supportive housing services, overseeing staff and client services during swing shifts when the Program Director/Manager is absent. This role supports the JWCH mission to improve the health and well-being of underserved populations in Los Angeles County through healthcare, health education, and services. The Shift Lead is responsible for ensuring smooth daily operations, providing leadership to staff, and modeling trauma-informed care approaches. The program, MLK Recuperative Care Center, is an Interim Housing initiative designed to help homeless, medically compromised individuals recover and improve their health. Clients in this program may also experience mental health and substance abuse issues, which can lead to challenging behaviors such as yelling, cussing, and angry outbursts. All staff at MLK RCC are tasked with assisting clients in overcoming barriers and developing coping skills to reduce negative behaviors.

Requirements

• High school diploma or equivalent required.
• Certified Nursing Assistant (CNA), Medical Assistant (MA), or Emergency Medical Technician (EMT) certification required.
• Minimum of 2 years of experience in a supervisory or lead role within a healthcare, social services, or related setting.
• Strong leadership skills with the ability to motivate, support, and direct staff effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse range of individuals.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with attention to detail.
• Current CPR and First Aid certification required.

Nice To Haves

• Associate's degree or higher in a related field preferred.
• Experience in supportive housing, case management, or working with homeless populations is preferred.
• Previous experience in documenting patient care and maintaining electronic medical records is preferred.
• Bilingual (English/Spanish) ability a plus.

Responsibilities

• Provide facility oversight during assigned swing shifts.
• Coordinate with medical staff to ensure timely and appropriate medical care and response to patient needs.
• Work with Case Managers to schedule and facilitate Life Skills groups and activities to support patient rehabilitation and behavioral health.
• Ensure accurate and consistent documentation during assigned shifts.
• Support ongoing quality assurance and improvement activities.
• Participate in and contribute to staff training to maintain high-quality program services and facility operations.
• Assist in assessing and improving patient satisfaction with facility services and care.
• Engage in professional development activities as needed.
• Lead and train staff on proper documentation practices as required by contract and clinical needs.
• Ensure the accuracy of all documentation in the electronic medical record, including assessments, ICPs, referrals, appointments, patient progress, behavioral management plans, and community transition planning.
• Document all relevant information clearly and thoroughly, including name, title, date, and time.
• Ensure all eligible staff comply with DHS and JWCH/Wesley requirements to access and utilize the electronic medical record.
• Lead efforts to ensure patient information is shared only with appropriate personnel involved in care.
• Maintain confidentiality of all documents containing patient-identifying information.
• Respect and uphold confidentiality regarding information about staff and colleagues.
• Identify and support systems for reporting potentially unsafe situations or processes, ensuring timely resolution and documentation.
• Support the Project Manager in organizing staff meetings as required.
• Facilitate or participate in safety programs, including staff assignments to emergency response teams.
• Measure and record vital signs including temperature, pulse, blood pressure, pulse oximetry, weight, height, and blood glucose level.
• Identify clients experiencing clinical and behavioral issues and report to the licensed nurse or medical provider immediate
• Assist care team during medical emergencies by performing assigned duties within certification and scope.
• Perform other duties as needed or assigned.

Benefits

• Competitive pay
• Robust benefits package
• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses
• Paid time off (vacation, sick leave)
• 13 paid holidays
• 401(k) Safe Harbor Profit Sharing plan
• Mileage reimbursement
• Short- and long-term disability plans (LTD/STD)
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees