Shift Lead - Green River Wyoming Downs

Wyoming Downs•Green River, WY

1d•Onsite

About The Position

Position Summary: Responsible for assisting the Property Operations Manager with the day-to-day operation and direct supervision of activities within the off-track betting (OTB) location. Oversee shift(s) as assigned. Ensure daily operations and experiences meet company standards and guest expectations. Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job Duties: Assist Property Operations Manager with interviewing, hiring decisions, onboarding, training, developing, overseeing staff, measuring performance, disciplining, and/or scheduling department staff, as assigned Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities Calmly and fairly address customer and employee concerns, and location inefficiencies Oversee all counts, master safe sheets, and deposits in the absence of the Property Operations Manager Make recommendations to the Property Operations Manager to improve service and cost savings and revenue generating measures Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s) Consistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriate Protects the confidentiality of company/personnel files and documents under immediate control Ensures efficient operation of HHR Terminals and related gaming equipment Schedule staff according to business demands Work with employees to develop and grow their skills for future promotional opportunities Troubleshoot minor repairs with wagering terminals and player tracking system as needed Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Efficiently perform duties in both calm and busy situations Perform Senior Host duties, as necessary Perform additional duties and responsibilities as assigned Qualifications, Education and Experience Required: Previous experience with pari-mutuel equipment, and rules and regulations Previous experience in a supervisory or leadership role that included employee direct reports Positive, proactive leadership skills with experience developing, motivating and encouraging staff Experience driving positive change via self-motivation and initiative Experience providing high level of customer service Able to work varied hours which include nights, weekends and holidays Critical analysis skills to effectively resolve issues, and/or concerns Comfortable initiating greetings and conversations Experience using basic tools Previous experience accurately counting, handling, and keeping track of money Basic understanding of, and experience using, computers and computer programs At least 21 years of age Ability to communicate effectively in English, including both written and verbal forms Professional appearance and personal hygiene conforming to company dress code and as deemed appropriate by supervisor Obtain and maintain all work cards as required by the company Verify right to work in the United States Preferred Previous experience developing direct reports for promotional and/or professional growth opportunities Experience same or similar management job duties within a customer service environment High school diploma or equivalent Licensing Status Obtain and maintain the required Gaming License. Successfully complete and past post-offer, pre-employment and random drug screenings. Working Conditions Work is performed indoors More than 40 hours a week will be required at times. Work hours subject to change. Must be able to work long hours under busy conditions. Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. Duties may involve walking, standing for long periods of time, sitting and crouching. Specific required movements include the following: Trunk - bend, twist, rotate, push, pull, and carry Arms - reach, carry, push, pull, lift, twist, and rotate Legs - left, push, pull, twist, and rotate Hands - grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity Must be able to lift 50 lbs

Requirements

Previous experience with pari-mutuel equipment, and rules and regulations
Previous experience in a supervisory or leadership role that included employee direct reports
Positive, proactive leadership skills with experience developing, motivating and encouraging staff
Experience driving positive change via self-motivation and initiative
Experience providing high level of customer service
Able to work varied hours which include nights, weekends and holidays
Critical analysis skills to effectively resolve issues, and/or concerns
Comfortable initiating greetings and conversations
Experience using basic tools
Previous experience accurately counting, handling, and keeping track of money
Basic understanding of, and experience using, computers and computer programs
At least 21 years of age
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene conforming to company dress code and as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Nice To Haves

Previous experience developing direct reports for promotional and/or professional growth opportunities
Experience same or similar management job duties within a customer service environment
High school diploma or equivalent

Responsibilities

Assist Property Operations Manager with interviewing, hiring decisions, onboarding, training, developing, overseeing staff, measuring performance, disciplining, and/or scheduling department staff, as assigned
Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities
Calmly and fairly address customer and employee concerns, and location inefficiencies
Oversee all counts, master safe sheets, and deposits in the absence of the Property Operations Manager
Make recommendations to the Property Operations Manager to improve service and cost savings and revenue generating measures
Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s)
Consistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriate
Protects the confidentiality of company/personnel files and documents under immediate control
Ensures efficient operation of HHR Terminals and related gaming equipment
Schedule staff according to business demands
Work with employees to develop and grow their skills for future promotional opportunities
Troubleshoot minor repairs with wagering terminals and player tracking system as needed
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Efficiently perform duties in both calm and busy situations
Perform Senior Host duties, as necessary
Perform additional duties and responsibilities as assigned