Shift Lead

Lenny's Payroll, LLC•Bedford Park, IL

About The Position

Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards Promotes an environment focused on customer service, satisfaction and store cleanliness Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion Completes other duties as assigned by Management

Requirements

High School Diploma or GED
Previous supervisory experience preferred
Retail experience a plus
Completion of required training program
Basic Computer Skills
Excellent communication skills and the ability to research and resolve issues
Knowledge of ways to handle customer and employee injuries, incidents and accidents
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to stand for an entire shift
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds

Responsibilities

Monitors store activities to ensure that transactions are taking place in the proper manner
Handles escalated customer concerns and emergencies in absence of the Management
Trains employees on Federal, State and local regulations
Helps ensure that employees follow all Company policies
Promotes an environment focused on customer service, satisfaction and store cleanliness
Helps perform and supervise all minor maintenance tasks
Responds quickly to all emergencies for the safety and security of customers and employees
Ensures proper execution of Company standards
Provides training to store associates regarding food preparation procedures
Ensures products are in-stock, in date and available for purchase
Ensures that employees are properly trained to order merchandise and products
Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
Completes other duties as assigned by Management