Shift Lead

Heyday Skincare - Seaport•Boston, MA

About The Position

As a Shift Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team. We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey. We’ve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are. At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?

Requirements

Exceptional customer service and problem-solving skills.
Confidence in selling products and services.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proactive approach with the ability to take initiative and execute tasks independently.
Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

Provide top-notch client service and hospitality.
Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
Manage Skin Therapist appointments within our booking system
Supervise on-shift staff, including deployment, delegation, and troubleshooting.
Contribute to the training and coaching of new Host team members.
Assist in daily shop tasks and projects.
Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.