Shift Lead

Black Rifle Coffee Company

13d

About The Position

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Requirements

3+ years experience in QSR, customer service, retail, or hospitality environment
Excellent customer service skills
Ability to lead and motivate a team
Ability to multitask and prioritize work of self and others in a fast-paced environment
Experience with cash handling and safety and security.
Demonstrated track record of coaching & developing others.
Competency in written & verbal communication
Basic computer skills
While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.
Specific vision abilities required by this job include close vision requirements due to computer work
Ability to hear and communicate through a headset
Light to moderate lifting is required
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.

Nice To Haves

2+ years of retail supervisory experience preferred

Responsibilities

Delivers exceptional customer service
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
Proactively responds to customer and store needs: escalates feedback & concerns to store management.
Prepares quality beverages and food products according to BRCC standards.
Follows health, safety and sanitation guidelines for all products.
Responsible for scheduling and covering breaks and meals of floor staff.
Assists with other duties as directed by General Manager.
Must have open availability to work all shifts (4:30am - 8:30pm).