Crumbl Exton Shift Lead

CNH Group, a Crumbl Cookies Franchisee•Exton, PA

7d•$14 - $15•Onsite

About The Position

Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Requirements

Previous food service leadership experience
Availability to work some, but not all, weekend shifts (We're closed on Sundays)
Availability to open or close store when necessary (see hours below)
Willingness to attend occasional off-site sales events outside of store
Completion of Basic Food Handlers certificate
Completion of all internal training certifications within 90 days of hire
Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
Valid driver's license and reliable transportation to/from work

Responsibilities

Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.
Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.
Mentor and train new entry level staff
Mentor and train team members on The Crumbl Way
Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track
Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence