Shift Lead - Chestnut Hill

Blue Bottle Coffee • Chestnut Hill, MA

23h • $19 - $19 • Onsite

About The Position

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet. About the Job A Blue Bottle Shift Lead is part of the cafe’s leadership team. They lead the team to consistently deliver great hospitality and coffee experiences while maintaining cafe standards and achieving business goals. A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve. A Shift Lead is an influential team leader but does not have direct reports. You Will: Be a role model to your fellow team members, setting the standard for everything you do—and striving constantly to do it better Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards Assist with training new hires and training current team members on new beverage and food offerings Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality Lead your team in actively working to reach our company-wide sustainability goals Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings Prepare delicious beverages and food to quality standards Promote a safe and respectful working environment Uphold and follow all health, food safety, and safety guidelines You Are: A leader who is passionate about training and helping to develop a team Aware of your impact on others, and seek regular feedback to continually improve A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery Always curious, you are excited about finding new ways to delight our guests Savvy with your resources, with the ability to make decisions and problem-solve Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job Passionate about the planet and creating a sustainable future for our people, the company, and our planet Eligible to work in the United States and 18 years of age or older You Have: 6 months - 1 year of supervisory experience or experience leading a team Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post-hire Existing Food Safety Certification required for the state you will be working in and your specific role, or will obtain it within 30 days post-hire Basic math and computer skills A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Requirements

• A leader who is passionate about training and helping to develop a team
• Aware of your impact on others, and seek regular feedback to continually improve
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery
• Always curious, you are excited about finding new ways to delight our guests
• Savvy with your resources, with the ability to make decisions and problem-solve
• Dedicated to your team and your guests, you understand and value empathy and use it to guide interactions on and off the job
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet
• Eligible to work in the United States and 18 years of age or older
• 6 months - 1 year of supervisory experience or experience leading a team
• Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and your specific role, or will obtain it within 30 days post-hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Responsibilities

• Be a role model to your fellow team members, setting the standard for everything you do—and striving constantly to do it better
• Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standards
• Assist with training new hires and training current team members on new beverage and food offerings
• Guide completion of operational tasks and adherence to Blue Bottle standards and safety guidelines
• Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
• Lead your team in actively working to reach our company-wide sustainability goals
• Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings
• Prepare delicious beverages and food to quality standards
• Promote a safe and respectful working environment
• Uphold and follow all health, food safety, and safety guidelines

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed