Shift Lead - Culver City

Go Get Em Tiger•Culver City, CA

4d•$19 - $19•Onsite

About The Position

Shift Leads are highly-skilled team members who know the ins and outs of their cafe. They act as the go-to person when the ACL and GM are not available, and ensure quality standards are being met across the team. Shift Leads operate with curiosity and lead by example. They run shifts, can work in any position, and ensure the next day is set up for success. Shift Leads demonstrate a complete understanding of G&B and GGET values and standards, as outlined in the Company’s training documents. They are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Requirements

Understand and implement our mission, vision and values
Apply “owner eyes” to all aspects of the shop
Demonstrate mastery of feedback and shop processes
Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
Demonstrate the ability to improve the work -- and the experience -- of the employees around you
Manage up, bringing not only problems but also potential solutions, to your manager
Share our absolute passion for coffee, food, and hospitality
Open and/or close the coffeebar, and posses overall schedule flexibility
Excellent time management and delegation skills
Function well in a fast-paced and, at times, stressful environment
Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
Experience working with diverse teams
Ability to move about the cafe space frequently throughout shift
Ability to operate job related tools, such as espresso machines and coffee brewers
Ability to communicate effectively with coworkers and customers
Ability to frequently move prep items in bins weighing up to 40lbs
Exposure to kitchen environment with hot surfaces

Responsibilities

Run effective and efficient shifts
Run breaks
Manage shift deployment
Ensure task list accountability
Open and close the cafe
De-escalate conflict with guests as needed
Operate with high technical skill and hospitality expertise
Complete basic troubleshooting on equipment
Act as a bearer of quality standards for the team
Perform regular QC for both food and beverages
Support in training team members through coaching and shadow shifts
Maintain cleanliness and safety standards in the cafe
Manage cafe opens and closes with owner expertise
Record waste logs
Record transfer logs
Manage cash handling and tips
Validate deliveries
Support General Manager and Assistant Cafe Leader in end of period duties
Be kind, engaging, and knowledgeable about our offerings and about coffee generally
Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
Proactively pass on CS knowledge to new staff
Coach and empower team members to take ownership of each customer’s experience
Coach other team members in time management, task completion, and intentional operation
Be positive and honest
Display excellent hospitality to all customers and coworkers
Hustle, serve guests with magical speed
Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
- Customer service
- Coffee brewing and espresso extraction
- Drink finishing
- Serving food
- Dishwashing and general cleaning
Handle cash and card transactions, ensuring accurate keeping of your till
Stay up-to-date with all menu offerings
Take pride in the condition of your workspace