Shift Lead

Golf Ranch•Richardson, TX

11h•$18 - $20•Onsite

About The Position

More fun. more Passion. More connection. Golf Ranch is building the future of golf and you're invited! Who we are At Golf Ranch, we're in love with the game of golf and we're on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy, where competition and connection go hand in hand, and everyone feels like they belong. Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences. Ready to work were good vibes and great people come standard? Apply today and come be part of the team that is changing the game! Who you are The Shift Lead is a senior front of house team member and a trusted presence on the floor. This role requires someone confident, guest focused, and comfortable taking ownership, whether that means coaching teammates, handling elevated guests needs, or driving sales conversations with ease. Our ideal candidate doesn't require constant direction to make an impact. This person knows how to read a room, support a team in motion, and lead by example. If you're excited to be part of a leadership pipeline and ready to contribute from day one, we'd love to learn more about you! What you'll do Guest Experience & Sales Leadership Set the standard for exceptional hospitality, service recovery, and brand aligned guest interactions Confidently guide guests through membership, events, and on-site offerings with an emphasis on Deep Connection & Infectious Enthusiasm Step in to support complex or high touch guest's situations with professionalism and care Reinforce sales and service best practices in real time during busy shifts Team Leadership & Training Support onboarding and training for new Sales & Service Specialists through hands on coaching and shadowing as a certified trainer Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts Help hold the line on expectations around professionalism, guest experience, and operational standards Partner with managers by escalating issues clearly and constructively when needed Events & Experiences Support Support as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front Assist with event related sales conversations and guest handoffs Serve as a steady, reliable point of contact during events to ensure smooth execution and a polished guest experience MOD Operations & Shift Execution Address all guest needs, emphasize top-tier hospitality, and modeling Golf Ranch standards for the rest of the team Support opening and closing duties, guide on site execution of daily tasks, and ensure checklist and reporting and complete and thorough Looking through the lends of opportunity while leading a shift and communicate key updates, improvements, or business needs to site management Serve as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front What you'll need 1-3+ years of experience in hospitality, guest services, retail, events, or a similar environment Strong communication skills and confidence interacting with guests Experience in point-of-sale, booking, or CRM software Comfort executing SOPs while multitasking and leading in a fast-paced setting Schedule flexibility including evenings, weekends, and holidays Bonus Points Passion for golf, sports, or community-driven experiences Customer service or retail experience, ideally in hospitality, recreation, or entertainment Previous experience as a lead, trainer, or shift-level supervisor Physical Requirements Ability to walk, stand, and interact with guests for extended periods of time Ability to lift, carry, bend, and set up items weighing up to 50 pounds Comfort working in a high-volume, fast-paced environment, including outdoors in varying weather conditions These points highlight the core parts of the job, but day-to-day duties may shift. We're committed to providing reasonable accommodations so team members of all abilities can succeed. Why Golf Ranch? At Golf Ranch, work, play, and growth go hand in hand. Our core values of Unshakeable Character, Competitive Greatness, Infectious Enthusiasm, and Deep Connection show up every day in how we treat our guests and how we treat each other. Along with a supportive team environment, we offer: Competitive hourly pay Unlimited free buckets to enjoy outside of work 50% off food and beverages 25% off merchandise and retail One free on-shift meal from our beloved concession container Predictable scheduling you can plan around On-the-job training and career development opportunities Our Commitment Our mission to create a sense of belonging through the game of golf reflects our commitment to diversity & inclusion. Golf Ranch is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Requirements

1-3+ years of experience in hospitality, guest services, retail, events, or a similar environment
Strong communication skills and confidence interacting with guests
Experience in point-of-sale, booking, or CRM software
Comfort executing SOPs while multitasking and leading in a fast-paced setting
Schedule flexibility including evenings, weekends, and holidays
Ability to walk, stand, and interact with guests for extended periods of time
Ability to lift, carry, bend, and set up items weighing up to 50 pounds
Comfort working in a high-volume, fast-paced environment, including outdoors in varying weather conditions

Nice To Haves

Passion for golf, sports, or community-driven experiences
Customer service or retail experience, ideally in hospitality, recreation, or entertainment
Previous experience as a lead, trainer, or shift-level supervisor

Responsibilities

Set the standard for exceptional hospitality, service recovery, and brand aligned guest interactions
Confidently guide guests through membership, events, and on-site offerings with an emphasis on Deep Connection & Infectious Enthusiasm
Step in to support complex or high touch guest's situations with professionalism and care
Reinforce sales and service best practices in real time during busy shifts
Support onboarding and training for new Sales & Service Specialists through hands on coaching and shadowing as a certified trainer
Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts
Help hold the line on expectations around professionalism, guest experience, and operational standards
Partner with managers by escalating issues clearly and constructively when needed
Support as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front
Assist with event related sales conversations and guest handoffs
Serve as a steady, reliable point of contact during events to ensure smooth execution and a polished guest experience
Address all guest needs, emphasize top-tier hospitality, and modeling Golf Ranch standards for the rest of the team
Support opening and closing duties, guide on site execution of daily tasks, and ensure checklist and reporting and complete and thorough
Looking through the lends of opportunity while leading a shift and communicate key updates, improvements, or business needs to site management
Serve as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front