Shift Lead - Rock Springs Derby
About The Position
Position Summary: Responsible for assisting the Property Operations Manager with the day-to-day operation and direct supervision of activities within the off-track betting (OTB) location. Oversee shift(s) as assigned. Ensure daily operations and experiences meet company standards and guest expectations. Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job Duties: Assist Property Operations Manager with interviewing, hiring decisions, onboarding, training, developing, overseeing staff, measuring performance, disciplining, and/or scheduling department staff, as assigned Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site aminities Calmly and fairly address customer and employee concerns, and location inefficiencies Oversee all counts, master safe sheets, and deposits in the absence of the Property Operations Manager Make recommendations to the Property Operations Manager to improve service and cost savings and revenue generating measures Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s) Consistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriate Protects the confidentiality of company/personnel files and documents under immediate control Ensures efficient operation of HHR Terminals and related gaming equipment Schedule staff according to business demands Work with employees to develop and grow their skills for future promotional opportunities Troubleshoot minor repairs with wagering terminals and player tracking system as needed Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Efficiently perform duties in both calm and busy situations Perform Senior Host duties, as necessary Perform additional duties and responsibilities as assigned
Requirements
- Previous experience with pari-mutuel equipment, and rules and regulations
- Previous experience in a supervisory or leadership role that included employee direct reports
- Positive, proactive leadership skills with experience developing, motivating and encouraging staff
- Experience driving positive change via self-motivation and initiative
- Experience providing high level of customer service
- Able to work varied hours which include nights, weekends and holidays
- Critical analysis skills to effectively resolve issues, and/or concerns
- Comfortable initiating greetings and conversations
- Experience using basic tools
- Previous experience accurately counting, handling, and keeping track of money
- Basic understanding of, and experience using, computers and computer programs
- At least 21 years of age
- Ability to communicate effectively in English, including both written and verbal forms
- Professional appearance and personal hygiene conforming to company dress code and as deemed appropriate by supervisor
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Obtain and maintain the required Gaming License.
- Successfully complete and past post-offer, pre-employment and random drug screenings.
Nice To Haves
- Previous experience developing direct reports for promotional and/or professional growth opportunities
- Experience same or similar management job duties within a customer service environment
- High school diploma or equivalent
Responsibilities
- Assist Property Operations Manager with interviewing, hiring decisions, onboarding, training, developing, overseeing staff, measuring performance, disciplining, and/or scheduling department staff, as assigned
- Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
- Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site aminities
- Calmly and fairly address customer and employee concerns, and location inefficiencies
- Oversee all counts, master safe sheets, and deposits in the absence of the Property Operations Manager
- Make recommendations to the Property Operations Manager to improve service and cost savings and revenue generating measures
- Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s)
- Consistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriate
- Protects the confidentiality of company/personnel files and documents under immediate control
- Ensures efficient operation of HHR Terminals and related gaming equipment
- Schedule staff according to business demands
- Work with employees to develop and grow their skills for future promotional opportunities
- Troubleshoot minor repairs with wagering terminals and player tracking system as needed
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Efficiently perform duties in both calm and busy situations
- Perform Senior Host duties, as necessary
- Perform additional duties and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
