DQ Shift Lead
About The Position
SHIFT LEAD • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance • Enthusiastically greet and welcome fans to the Dairy Queen brand • Strive to exceed fan expectations and deliver fan first service through timely and quality service • Assist in the management of specific areas of the restaurant during scheduled shifts • Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow • Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team • Ensure that the restaurant is properly organized and staffed • Create and maintain a positive, safe, clean, and inviting environment for fans and team members • Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members • Models performance standards for all team members and work stations • At all times exhibit a genuine passion for excellence • Perform other duties as assigned by management
Responsibilities
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow
- Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
