Shift Lead

Bareburger Group•Astoria, NY

30d•$18 - $18

About The Position

The primary responsibility of the Shift Lead is to set and achieve the highest standard in all areas of restaurant management which includes ensuring excellent guest service, team development, high quality foods, food safety, store cleanliness, and maximum profitability Shift Lead Manager Responsibilities . Ensuring the highest level of guest service Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for Adhere to Bareburger operating standards Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces Address customer concerns in reference to products, services rendered or employee interactions Actively seek to resolve any concerns while adhering to the company policy and standards of behavior Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company Train new employees on the policy and procedures of the company, from personal appearance to how to handle a negative customer experience

Requirements

2 Years+ Restaurant Supervisory experience
Exceptional guest service skills
Be Polite, Infectiously Enthusiastic, High Energy, Respectful, and Hospitable
Strong leadership skills and the ability to develop future leaders
Previous restaurant/retail management experience in a fast-paced environment
Decision making
Knowledge of POS Systems, Microsoft Office, 3rd Party Delivery Platforms
Quality Focus
Always Smile
MUST HHAVE NYC DOH FOOD PROTECTION CERTIFICATE

Responsibilities

Ensuring the highest level of guest service
Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for
Adhere to Bareburger operating standards
Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
Address customer concerns in reference to products, services rendered or employee interactions
Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
Train new employees on the policy and procedures of the company, from personal appearance to how to handle a negative customer experience